Shipping policy
Shipping Policy
Effective date: 31 August 2026
1. Domestic Shipping (Australia) We ship to all states and territories within Australia. Orders are processed within 2-5 business days. Delivery times vary depending on your location.
2. International Shipping We ship internationally, including to the United States and other countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
3. Processing Time Orders are processed within 2-5 business days after payment is confirmed. You will receive a tracking number once your order has been dispatched.
4. Delivery Times
- Australia: 7+ business days
- United States: 10+ business days
- Other international destinations: 10+ business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
5. Lost or Damaged Parcels If your order arrives damaged, please refer to our Return & Refund Policy. If your parcel is lost in transit, please contact us and we will work with the carrier to resolve the issue.
6. Contact For shipping enquiries, please contact us through our website.